Refund policy
Returns
We want you to be happy with TimeSlide. If you are not, you can return it.
You have 30 days from the day it is delivered to request a return. To start one, email support@timeslide.watch with your order number and a sentence about why — you do not need to justify the return, but it helps us improve the product.
It has to come back as new. We can only refund in full a TimeSlide that we could sell again: no scratches, marks or other visible wear, nothing missing, and the original packaging with it. Try it on, slide it onto your band, wear it around the house for a day — that is fine. Weeks of use, a scuffed case or a scratched display are not, and in that case we will email you photos and offer either a partial refund that reflects the condition or to send it back to you. We do not charge a restocking fee on a return that arrives as new.
Return shipping is on us
You do not pay to send it back, whatever the reason. Start the return and we will give you a prepaid label. Do not buy your own postage and ask us to reimburse it, because we cannot refund what we did not charge you for.
Refunds go back to the original payment method within 10 business days of us receiving the return. Your bank may take a few days more to show it.
Dead on arrival
If your TimeSlide does not work when it arrives, tell us within 14 days and we will send a replacement at our cost, with a prepaid label for the original. We will not ask you to wait for the faulty unit to arrive before we ship the replacement.
Warranty
TimeSlide is covered by a one-year limited warranty from the date of delivery against defects in materials and workmanship. If it fails in normal use within that year, we will repair or replace it, at our option, at no charge.
The warranty does not cover:
- The battery running down. The coin cell is a consumable and is expected to last 2–3 years; replacing it is normal maintenance, not a fault.
- Damage from drops, crushing, or force beyond normal wear.
- Water damage beyond the product's stated rating.
- Damage caused by opening the device other than to replace the battery, or by modification.
- Cosmetic wear that does not affect function.
This warranty gives you specific legal rights. You may also have other rights which vary by state. Nothing here limits any right you have under law that cannot be limited by agreement.
Shipping times
We ship from within the United States, normally within 2 business days of your order. If we cannot ship within 30 days of taking your order we will contact you, tell you the new date, and offer you the choice of waiting or receiving a full refund. This is your right under the FTC's Mail, Internet or Telephone Order Merchandise Rule, and we will honour it without being asked.
How to reach us
Email support@timeslide.watch. We answer within 2 business days, usually sooner. There is no phone line — we are a small team and email gets you a better answer.
Returns go to:
BZR Ventures LLC dba TimeSlide
5400 Orchard Park Ct Apt 532
Glen Allen, VA 23059
Please do not send a return without emailing first — unannounced returns are easy to lose and slow to refund.
Sold by BZR Ventures LLC dba TimeSlide. Governed by the laws of Virginia. WHOOP is a trademark of WHOOP, Inc. TimeSlide is not affiliated with, endorsed by, or sponsored by WHOOP, Inc.